Do you have a Complaint?
If you have a complaint we definitely need to hear from you. At MyLife MyPension we are always looking for ways to improve service to our members.
How do I make a complaint?
Most enquiries and complaints can be dealt with by contacting us.
How long will it take?
Government Legislation requires us to process your enquiry or complaint within 90 days, however, we usually respond within 30 days or less. Refer to the latest Product Disclosure Statement for details of the Fund's formal procedure for members to follow.
What if I’m still not satisfied?
If you are not satisfied with the handling of your complaint or the Trustee's decision, you may contact the Superannuation Complaints Tribunal on 1300 884 114 or view their internet site at sct.gov.au.
Need more information?